Privacy Policy

1.1 Personal Information: When you book a VIP package, we collect your name, email address, phone number, and payment wallet address.

1.2 Booking Information: Event selections, package preferences, guest count, and special requests.

1.3 Technical Data: IP address, browser type, device information, and browsing behavior on our website for analytics and security purposes.

1.4 Communication Data: Records of correspondence with our support team, including emails and chat messages.

2.1 Booking Processing: To process and confirm your VIP event bookings, send tickets, and provide customer support.

2.2 Communication: To send booking confirmations, event updates, venue instructions, and important notifications.

2.3 Service Improvement: To analyze website usage, improve user experience, and enhance our services.

2.4 Marketing (with consent): To send promotional emails about upcoming events and exclusive offers. You can opt out at any time.

2.5 Legal Compliance: To comply with legal obligations and protect against fraud or security threats.

3.1 Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard protocols.

3.2 Payment Security: USDT wallet addresses are not stored permanently. Payment transactions are processed through secure blockchain networks.

3.3 Access Control: Only authorized personnel have access to your personal information, and all staff are bound by confidentiality agreements.

3.4 Data Retention: We retain your data for as long as necessary to provide services and comply with legal requirements (typically 7 years for financial records).

4.1 Event Organizers: We share necessary booking details with event organizers and venues to facilitate your VIP experience.

4.2 Service Providers: Trusted third-party providers who assist with email delivery, analytics, and customer support (all bound by strict confidentiality agreements).

4.3 Legal Requirements: We may disclose information when required by law or to protect our rights and safety.

4.4 Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity.

We never sell your personal information to third parties for marketing purposes.

5.1 Essential Cookies: Required for website functionality, such as maintaining your session and shopping cart.

5.2 Analytics Cookies: Used to understand how visitors use our website and improve user experience.

5.3 Marketing Cookies: Track browsing behavior to show relevant advertisements (only with your consent).

You can manage cookie preferences through your browser settings or our cookie consent banner.

6.1 Access: Request a copy of the personal data we hold about you.

6.2 Correction: Request correction of inaccurate or incomplete information.

6.3 Deletion: Request deletion of your personal data (subject to legal retention requirements).

6.4 Portability: Request transfer of your data to another service provider.

6.5 Opt-Out: Unsubscribe from marketing emails at any time using the link in our emails.

6.6 Object: Object to processing of your data for specific purposes.

To exercise any of these rights, contact us at privacy@tickettoluxury.com